We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards.

What is a Complaint?

A report by a client that their expectations of what they consider to be a good service have not been met.

Making a Complaint

You can register a complaint with the person dealing with your matter or their Supervisor, details of which are given in your initial Client Care Letter.

In the first instance, we’d prefer if you write to us with full details of your complaint so that we have a good understanding of the issues being highlighted.